Align Motive warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below.
This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period.
It is the purchaser’s responsibility to notify the company of any change of contact information.
This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.
| Item | Description | Coverage |
| Aluminum Frame Structure (Non-Foldable) | Main structural components providing stability. | 5 Years |
| Wooden Cadillac Frame (Non-Foldable) – Maple | The main structure of the Cadillac reformer. | 5 Years |
| Wooden Frame Structure (Non-Foldable) | Main structural components providing stability. | 5 Years |
| Wooden Cadillac Frame (Non-Foldable) – Oak | The main structure of the Cadillac reformer. | 3 Years |
| Wooden Reformer Frame (Foldable) – Oak | Main structural components providing stability. | 3 Years |
| Aluminum Reformer Frame (Foldable) | Main structural components providing stability. | 5 Years |
| Footbar Metal Bar | The metal bar on the Footbar. | 1 Year |
| Shoulder Rests | Rests for shoulder support during exercises. | 1 Year |
| Push Bar (Wooden) | Used for the Cadillac. | 1 Year |
| Whole Carriage | Sliding platform where the user performs exercises. | 1 Year |
| Cadillac Tower Poles | Support structures for Cadillac springs and attachments. | 1 Year |
| Push Bar (Not Wooden) | Used for the Cadillac. | 1 Year |
| Rollers | Wheels that glide on the track for smooth movement. | 1 Year |
| Footbar Base | The wooden base of the footbar. | 1 Year |
| Ropes | Durable nylon or polyester ropes for resistance. | 1 Year |
| Rope System | – | 1 Year |
| Springs | Resistance springs of varying strengths. | 1 Year |
| Pull Bar Stick | Used to pull the springs. | 1 Year |
| Pulleys | Mechanisms for the ropes, allowing smooth operation. | 1 Year |
| Upholstery | Padding covering the reformer for comfort. | Not covered |
| Jump Board | Additional accessory for cardio and jumping exercises. | 1 Year |
| Headrest | Adjustable head support for comfort during workouts. | 1 Year |
| Rails | The rails for the carriage. | 1 Year |
| Screws | Used in different parts of the reformer. | 1 Year |
| Bar Attachments | Additional bars for versatility in exercises. | 1 Year |
| Suspension Straps | Straps used in Cadillac reformer for hanging exercises. | 1 Year |
| Foldable Legs | Foldable legs used in some reformers. | 1 Year |
| Stoppers | Used to adjust the carriage space from the springs panel. | Not covered |
| Regulators | Used with the rope system. | 1 Year |
| Raisers | Used with the rope system. | 1 Year |
*3 Months: The company warrants the components and all original parts of the reformer, straps and loops, custom sticky mats, and signature springs against defects in workmanship and materials for a period of 3 months from the date of original delivery.
Exclusions and non-returnable
The following are not covered by this Limited Warranty: This Limited Warranty above does not cover mechanical wear parts, normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or over molded.
All Reform Springs, Loops, Hands and Feet Straps, Handles and Vinyl Covers (all of which are non-returnable).
Warranty does not cover damage to the finish of any equipment, no shipping charges, customs clearance fees (if applicable) or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
Non-Refundable
Unless they are covered by the warranty, the following items cannot be refunded:
- Customized products: any product ordered with special upholstery.
- Equipment: Cadillac, Cadillac-Reformer, Reformer, Ladder Barrel, Combo Chair, Wall Unit, Wall Board Onne, Ped Pull, Spine, Arcos, Arc, Triangle, Mat, Towers.
- Configuration of special equipment.
- Accessories and spare parts.
- Special shipments.
- Amounts collected for the reservation of the goods.
Refund eligibility depends on the nature of your purchase. If you believe you are entitled to a refund, please contact our customer support for assistance at alignmotive@gmail.com.