Frequently Asked Questions

When choosing between the folding and non-folding Pilates reformer, it ultimately depends on your needs and preferences:For Home Use: We recommend the folding version. It’s convenient, space-saving, easy to set up, and highly portable, making it perfect for home environments with limited space or for those who need to move it frequently.For Commercial Use: If you’re a business owner or need equipment for professional studio settings, the non-folding version is an excellent choice. It offers enhanced stability and durability, ideal for frequent and intensive use.Feel free to contact us if you need further assistance—we’re here to help you make the best choice!

Yes! Our showroom/warehouse is located in 7095 DORSEY RUN ROAD,ELKRIDGE, MD 21075. Please contact us to schedule an appointment in advance.

Yes, you can personalize your reformer with your studio logo at no additional cost. Just let us know your design preferences, and we’ll help you make it unique!

Click to check the Get help with installation web page

Align Motive warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms

We promise to do our best to get your order to you as soon as possible. Processing and Handling. Please view the shipping page

To report an issue or a damage, please send an email to Issue to yulanalignmotive@gmail.com.

Please keep the shipping box, until the issue is resolved to be able to help you faster, please include: 

  1. Order ID
  2. Received date
  3. Image of the shipping box
  4. Images of the damage. [at least 3 images]